Last Updated: 2025-12-03

This Privacy Policy explains how SyncNova.ai (“we”, “our”, “us”) collects, uses, and protects your information when you use our website and Services.

1. Information We Collect

A. Information You Provide

Name

Email

Phone number

Company information

Payment information (processed securely via third-party processors)

CRM access credentials (if granted)

B. Lead Data Provided by Clients

When you upload lead lists or connect your CRM, we process:

Names

Addresses

Phone numbers

Email addresses

Solar-related attributes (utility bill, homeowner status, notes, etc.)

You own this data. We only process it on your behalf.

C. Automatically Collected Data

IP address

Device information

Browser type

Website activity

Cookies

2. How We Use Your Information

We use your data to:

deliver our AI reactivation services

send automated messages on your behalf

book appointments into your calendar

improve system performance

provide customer support

maintain compliance

send service updates or billing reminders

3. How We Protect Your Data

We use industry-standard measures including:

encrypted storage

secure API connections

role-based access

password hashing

protected cloud environments

We will never sell your data.

4. Sharing Your Information

We only share data with:

service providers (Stripe, CRM integrations, messaging providers)

software tools required to deliver automation

legal authorities if required by law

We do not sell, rent, or trade client or lead data.

5. Your Rights

Depending on your location, you may have the right to:

access your data

correct your data

request deletion

restrict processing

download your data

Requests can be sent to:
[email protected]

6. Lead Data Responsibility

Clients are responsible for:

obtaining proper consent for contacting leads

ensuring compliance with TCPA and other laws

providing lawful data

We process your lead lists as your service provider, not as the owner.

7. Data Retention

We retain client data only as long as necessary to deliver services or comply with regulations.

Lead lists can be deleted by clients at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website constitutes acceptance.

9. Contact Us

For questions or legal inquiries:
[email protected]